Support

Our Rates

A full list of our support contracts and rates can be found below.

For more information on any of our Support Services, please contact the Support team on 01229 808040.

Support Contracts

Business Day Support

Monday to Friday 9am – 5pm
£299 per year (ex VAT)
Includes phone/email support charged at the reduced remote rate, and onsite support charged at the reduced onsite rate.

Total Support

24 hours / 365 days a year

Our Total Support package provides out of hours support with a 4 hour SLA. The SLA guarantees a response via email/telephone support within 4 hours when support is requested outside normal working hours.

During working hours the SLA guarantees an engineer to be onsite within 4 hours when requested.

£599 per year (ex VAT)
Includes phone/email support charged at the reduced remote rate, and onsite support charged at the reduced onsite rate.

Engineer Rates

Type of Call Standard Charge per hour (ex VAT) Contract charge per hour (ex VAT)
Remote £52 £39
Onsite 9–5 Mon – Fri £69 £49
Onsite Out of Hours £83 £69

So, whatever your requirement, if it contains an element of Internet Technology, our close-knit team of experts will guide you through to a full solution.

Who are we?

About Us

Furness Internet has evolved to provide the broadest range of Internet based services to businesses in Cumbria.

Support News

“I had an email on Saturday from the client. He wanted to thank all involved for turning around the great work to date. He said the website is truly magnificent and he was very proud to show his colleagues from Guoman Hotels.”

— Stuart from SLJ Media, www.sljmedia.co.uk