Our Rates
A full list of our support contracts and rates can be found below.
For more information on any of our Support Services, please contact the Support team on 01229 808040.
Support Contracts
Business Day Support
Monday to Friday 9am – 5pm
£299 per year (ex VAT)
Includes phone/email support charged at the reduced remote rate, and onsite support charged at the reduced onsite rate.
Total Support
24 hours / 365 days a year
Our Total Support package provides out of hours support with a 4 hour SLA. The SLA guarantees a response via email/telephone support within 4 hours when support is requested outside normal working hours.
During working hours the SLA guarantees an engineer to be onsite within 4 hours when requested.
£599 per year (ex VAT)
Includes phone/email support charged at the reduced remote rate, and onsite support charged at the reduced onsite rate.
Engineer Rates
| Type of Call | Standard Charge per hour (ex VAT) | Contract charge per hour (ex VAT) |
|---|---|---|
| Remote | £52 | £39 |
| Onsite 9–5 Mon – Fri | £69 | £49 |
| Onsite Out of Hours | £83 | £69 |
