Complaints Policy for Furness Internet Limited

1. Introduction Furness Internet Limited is committed to providing high-quality web design and digital marketing services. We strive to ensure that all our clients are satisfied with the services we provide. If you have a complaint, we encourage you to contact us directly so we can address it promptly and effectively.

2. How to Make a Complaint You can make a complaint by:

Emailing us at support@furness.net

Calling us on 01229 808050

Writing to us at: Furness Internet, 84 Dalton Road, Barrow-in-Furness LA14 1JH

3. Complaint Handling Procedure When you make a complaint, we will:

1. Acknowledge your complaint within 48 hours of receipt.

2. Investigate the matter thoroughly and promptly.

3. Respond to you with our findings and the steps we will take to address your complaint.

4. Keep you informed of the progress of your complaint.

4. Resolution We will strive to resolve your complaint to your satisfaction. If we are unable to do so, we may offer you alternative solutions or refer you to an independent dispute resolution service.

5. Timeframes We aim to resolve complaints within 2 weeks. However, complex complaints may take longer to resolve. We will keep you informed of any delays.

6. Review and Improvement We will regularly review our complaints handling process to ensure it is effective and efficient. We will also use feedback from complaints to improve our services.

7. Independent Dispute Resolution If you are dissatisfied with our handling of your complaint, you may have the right to refer the matter to an independent dispute resolution service.

By following this complaints policy, Furness Internet Limited aims to provide a fair and transparent process for handling complaints and to ensure that our clients are satisfied with the services we provide.