SUPPORT PACKAGES
Is your business reliant on the smooth running of your IT?
Do you struggle to find the IT skills you need for your business when you need them?
Information and knowledge are at the heart of most businesses today. At Furness Internet we work with your business as your long term IT partner. We aim to make running your IT as painless and cost effective as possible.
Find out more:
We enable you to outsource as much (or as little) of your IT function as you need to. Our people each specialise in specific disciplines and work as a team to deliver your requirements as efficiently as possible. This means that even a relatively small organisation can benefit from the experience of a broad pool of experienced IT staff.
In today’s world of Centralisation and Offshore call centres, it is good to have access to real people who know and understand your business and who are never more than a few hours away.
While we specialise in fixing your problems remotely, we understand that sometimes a skilled person on site is what is required.
Locally sourced IT skills for your business
We aim to be your local technology partner providing world class solutions
Benefits of a support contract:
- 25% discount on standard published hourly rates
- Priority for support contract customers
- Dedicated Account Manager and phone and email contact details
- Logging of all support calls and outcomes in online helpdesk
- Zero markup (trade prices) on all IT equipment bought through us (subject to payment terms)
- Budget payment scheme for Engineer time and installation projects.
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Contract Support Options:
Support packages provide access to the helpdesk and telephone support during the specified times below.
|
Business Day Support
Monday to Friday 9am—5pm
£299 per year (+VAT)
Includes phone support, if an appointment needs to be made engineer time charges apply as below. |
|
Total Support
24 hour / 365 days a year
£599 per year (+VAT)
Includes phone support, if an appointment needs to be made engineer time charges apply as below. |
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Other support options:
Even if you don't have a support contract with us we can still support you on a as you use basis. Standard engineer charges are shown below. Phone us on: 01229 80 80 50 to see how we can help.
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Engineer Time Charges:
|
Type of call |
Standard charge
per hour £ (+VAT) |
Contract charge
per hour £ (+VAT) |
| Remote |
52 |
39 |
|
Onsite 9-5 Mon—fri |
69 |
49 |
|
Onsite after hours |
83 |
60 |
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Payment Options:
Choose to pay for support either as it is used (invoiced monthly) or on a budget account basis.
With a support budget account in place your monthly payment is fixed giving you a known payment for your IT support throughout the year.
Contact us for more information
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No mark-up on hardware you buy:
How does it work? We access trade suppliers on your behalf. Equipment is specified either by yourselves or following an analysis of the requirements to provide a solution.
You know you are getting best value because there is no margin added.
If you have a complicated requirement or you require documented multiple bids from suppliers, we can manage it all for you, all you pay for is the time we spend on the project (and the equipment of course!) Time is counted in the same way as Engineer time and is added to your monthly bill in the usual way.
As an option, we can also provide access to our iProcure online software to help you manage all of your procurement function (not just the IT) please ask us for further details.....
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Benefits of a support contract 
