10th August 2010 09:30 pm - Phone Problems
We are currently experiencing a technical fault with our VoIP phone providers - as a result, VoIP numbers will be down until this resolved.
Our usual office numbers of 01229 877111 and support desk 01229 814242 remain unaffected.
We apologise for any inconvenience this may be causing, but assure all our customers that we are in touch with the providers to ensure that the fault is fixed as quickly as possible.
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Previous Status messages:
2nd July 2010 16:30 pm - Mail Server Down
One of our Mail Servers has suffered a hardware fault causing it to fail. Engineers are working on the problem and we expect this to be resolved by late morning on the 3rd July. In the meantime users who are configured to send and receive via this server will notice problems. Messages sent to you during this time should arrive once the server is repaired. You will not be able to send messages via this server during this time. There is a small chance that any messages that were received by this server but not picked up by your mail client between 2am on Friday 2nd July and when the server failed (around 4pm on the same day) may need to be resent but we will let all users know individually if this is the case.
We are aware of intermittent issues with our ADSL/Broadband backhaul provider that is resulting in restricted or no internet connectivity.
We apologise for the inconvienience this may be causing and would like to assure all our broadband customers that we are liasing with our provider to ensure this fault is fixed as quickly as possible.
Updates will be posted as soon as they are recieved, If you have any questions about this issue, please call us on 01229 877111
Posted - Monday 16th February 04:53 pm
We are currently experiencing a technical fault with our main upstream provider - most services will be running slowly until this resolved.
We apologise for any inconvenience this may be causing but assure all our customers that we are doing everything possible to ensure that the fault is fixed as quickly as possible.
If you have any questions about this issue, please call us on 01229 877111
Posted - Friday 31st October 06:30 am
Thus have confirmed to us that this fault is part of a Network incident affecting larger parts of their network and that they are currently working on restoring full connectivity with very high priority.
Updated - Friday 31st October 09:20am
The fault now appears to be fixed - We apologise for any inconvenience this may have caused. Please give us a call on 01229 877111 if you are still having any residual issues.
Updated - Friday 31st October 09:34am
